Policies
Payment & Deposit Policy
You always see the full price, including travel, before you pay, and you pay through a secure link.
Draft for review. Not final until confirmed by the owner and reviewed by a lawyer.
Your quote comes first
After we approve your request, we send you a final quote. The quote shows the service, the duration, the travel fee (if any) and the total.
You will know the total before you pay. We do not add charges after you accept the quote, unless you ask for a change and agree to the new total first.
You will know the total before you pay. We do not add charges after you accept the quote, unless you ask for a change and agree to the new total first.
How you pay
After you accept the quote, we send a secure payment link. Payments are handled by a secure payment provider. Please read our Secure Payment Processing page to learn how to recognize a real payment link.
We never ask you to send card details by email or ordinary text message.
We never ask you to send card details by email or ordinary text message.
Deposits
Some bookings may need a deposit to hold the time, especially larger groups and events. If a deposit is needed, the amount and the due date are stated in your quote before you pay.
Whether a deposit counts toward the total, and whether it can be refunded, is also stated in your quote.
Whether a deposit counts toward the total, and whether it can be refunded, is also stated in your quote.
When payment is due
Payment conditions are stated in your quote. Your appointment is confirmed only after those conditions are met. Your quote tells you exactly when payment is due for your booking.
Group, corporate and event payments
Corporate and event bookings are quoted individually. Payment steps, deposits and invoices for these bookings are described in the quote or agreement we send you.
Questions about a charge
If you have a question about a charge, contact us as soon as possible and include the date of your visit. We will review it with you and explain what you were charged for.